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 Operations
Vans business systems have been designed to provide its
employees with the most efficient environment within which to operate. The
latest advances in technology keep us apprized of vital information needed to
make crucial marketing decisions for our whole network of regional facilities.
Vans’ 24-hour data communications system provides real time details on supply
availability and shipping status. The central purchasing office is able to
anticipate out-of-stock conditions and keep on hand inventory at the appropriate
levels. Vans’ sales staff utilizes the computer systems to provide unsurpassed
customer service. Automated check out counters makes the task of shipping
product or processing point-of-sale customers painless and virtually eliminates
errors. Product sourcing and availability can be performed during the first
customer phone call, eliminating the need for return calls or “telephone tag”.
Vans’ delivery system is designed to meet the customer’s
needs by providing the product on demand. The turn around from the time of the
order to the time of delivery is critical and is a main focus at Vans. Our
attention to care and handling procedures exceeds industry standards and ensures
product will arrive in the best condition possible. The vehicle fleet includes
straight trucks with insulated bodies and refrigeration units to provide the
appropriate ambient temperature from the distribution center to the customer
site. This aspect of the Vans delivery system is unmatched in terminal
distribution for the floral industry.
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